Call Recording Systems

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Call Recording Systems

The ability to monitor calls made to the public and customers may be vital or just good business sense. Ensure compliance with legislation, improve staff training, monitor quality control, or resolve possible disputes – by using call recording.

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Record, Monitor & Evaluate Calls

with call recording solutions

Your business will be able to monitor and evaluate all calls and recordings with an effective call recording solution. Instantly listen to a call recording and produce reports relating to calls made. Call recording allows senior members of staff to monitor all calls being handled. This gives the ability to intervene and effectively deal with mistakes or problems arising, whether they relate to marketing calls, sales calls, order handling, complaints handling, or any other type of call.

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Streamline Staff Training

to focus training spend

Call recordings give senior members of staff access to and a better understanding of the interaction between the company’s employees and its clients and customers, or the public in general. The process itself highlights where mistakes are being made, which can in turn be a great help in streamlining the staff training process.

Whether your business requires recorded calls to assist in staff training, to prove compliance, or to resolve disputes, Comms Consult ensures that you can retrieve your recordings weeks, months, or even years after they have been made.

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Adhere to FCA Compliance

with secure, encrypted call recording

Due to recent law changes the financial conduct authority (FCA) now require all Financial Service Companies to use a secure, encrypted call recording service for all their phone calls. Failure to comply with these call recording regulations will mean you’re company will be breaking the law.

Get in touch to find out how little this could cost you, by calling 01204 306357

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Collect detailed reports gaining valuable insight into your business including data on length of call to waiting time, or calls made per agent.

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Ensure compliance with legislation, improve staff training, monitor quality control, or resolve possible disputes – by using call recording.

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Comms Consult provides call tracking numbers, a unique marketing optimization tool to help your business manage marketing campaigns.

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Request A Callback

Speak to a member of our friendly team and get a quote today

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Connect with one of our friendly representatives to find out how you can start earning money as a sales rep

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Find out more about this product before you buy. Talk with a telecomms specialist.

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Call 01204 306357 & talk to one of our business phone system specialists to get answers to all your questions!

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