[vc_row center_row=”yes” el_id=”section-about”][vc_column][zozo_vc_section_title css_animation=”bottom-to-top” text_align=”center” title=”” title_weight=””]
Predictive Dialler Systems
Dialler systems can provide considerable savings in both time and money when a business is making a significant number of outbound calls. whether your business operates its own call centre, or simply uses calling as a tool for generating more sales, comms consult has the solution for you. we work closely with our clients to provide them with an optimum dialler solution that best suits their needs. if we determine that a dialler is not what is needed, we can advise on a suitable technology and software.
[/zozo_vc_section_title][/vc_column][/vc_row][vc_row gap=”20″ bg_style=”grey-wrapper” center_row=”yes”][vc_column width=”1/3″][vc_single_image image=”4065″ img_size=”full” alignment=”center” css_animation=”left-to-right”][/vc_column][vc_column width=”2/3″][vc_column_text css_animation=”right-to-left” css=”.vc_custom_1484565357973{padding-top: 20px !important;}”]
Predictive Dialler
for business to business outbound calls
Predictive Dialler software dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment. This frees up your agents to focus entirely on customer interface rather than the time-consuming process of dialling one call at a time. If your business currently uses one agent to one call, then a predictive dialler will significantly increase staff productivity and utilization.
[/vc_column_text][/vc_column][/vc_row][vc_row bg_style=”light-wrapper” center_row=”yes”][vc_column width=”2/3″][vc_column_text css_animation=”left-to-right” css=”.vc_custom_1484565722366{padding-top: 20px !important;}”]
Improve Call Centre Efficiency
with a predictive dialler system
Predictive diallers streamlinethe call process, thus improving efficiency and reducing time wasted. In all likelihood, only 1 in 3 calls made are answered by the customer or client. This means that two-thirds of an agent’s time is potentially wasted. A predictive dialler, which can dial three numbers at once, eliminates this problem by abandoning unanswered calls and forwarding only the productive calls to your agents.
[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”4066″ img_size=”full” alignment=”center” css_animation=”right-to-left”][/vc_column][/vc_row][vc_row bg_style=”grey-wrapper” center_row=”yes”][vc_column width=”1/3″][vc_single_image image=”4064″ img_size=”full” alignment=”center” css_animation=”left-to-right”][/vc_column][vc_column width=”2/3″][vc_column_text css_animation=”right-to-left” css=”.vc_custom_1484566025733{padding-top: 20px !important;}”]
Reduce Time Wasted
and improve productivity at your call centre
Predictive diallers use behavioural averages to determine how soon to dial a new set of numbers after a call has been passed on to an agent. On average, it takes a person 10 seconds to answer a call and 90 seconds to have a full conversation. Using these figures, a predictive dialler will begin calling a new set of numbers after an agent has been on an active call for 80 seconds. The result is that a minimal amount of time is wasted between calls as an agent is likely to be passed a new call within seconds of terminating an old one.
[/vc_column_text][/vc_column][/vc_row][vc_row bg_style=”light-wrapper” center_row=”yes”][vc_column width=”2/3″][vc_column_text css_animation=”left-to-right” css=”.vc_custom_1484566089177{padding-top: 20px !important;}”]
Adhere to Regulations
with an intelligent dialler system
There are strict regulations surrounding the use of predictive diallers and Comms Consult works with our clients to ensure that these are adhered to. When using a predictive dialler, only 3% of answered calls are permitted to be abandoned. An abandoned call is defined as any call not taken by an agent within two seconds of the person’s greeting, after which time a recorded message plays and the call is disconnected. We design our systems so that once the limit of abandoned calls has been reached, the dialler will switch into progressive mode.
[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”4106″ img_size=”full” alignment=”center” css_animation=”right-to-left”][/vc_column][/vc_row][vc_row parallax=”content-moving” parallax_image=”4030″ parallax_speed_bg=”4″ center_row=”yes” typo_style=”light” css=”.vc_custom_1483694377670{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column css_animation=”left-to-right”][zozo_vc_section_title classes=”text-shadow no-margin” css_animation=”bottom-to-top” text_align=”center” title_prefix=”Call Us” title=”Today” title_weight=”” title_color=”#ffffff” title_size=”36px” content_size=”18px” content_color=”#ffffff” content_line_height=”26px”]Speak to a member of our friendly team on 01204 306357 today[/zozo_vc_section_title][/vc_column][/vc_row][vc_row center_row=”yes”][vc_column][zozo_vc_section_title css_animation=”bottom-to-top” text_align=”center” title_prefix=”Dialler” title=”Systems” title_weight=””]Here are the other dialler systems we offer for your call centre solutions[/zozo_vc_section_title][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/4″][vc_raw_html]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[/vc_raw_html][/vc_column_inner][vc_column_inner width=”1/4″][vc_raw_html]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[/vc_raw_html][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row parallax=”content-moving” parallax_image=”3916″ parallax_speed_bg=”4″ center_row=”yes” typo_style=”light” css=”.vc_custom_1483694398729{padding-top: 40px !important;padding-bottom: 20px !important;}”][vc_column css_animation=”none”][vc_column_text]
Request A Callback
Speak to a member of our friendly team and get a quote today
Connect with one of our friendly representatives to find out how you can start earning money as a sales rep
[/zozo_vc_feature_box][/vc_column_inner][vc_column_inner width=”1/3″][zozo_vc_feature_box css_animation=”left-to-right” text_align=”center” title_style=”title-below” type=”fontawesome” icon_fontawesome=”fa fa-user” icon_size=”large” icon_skin_color=”icon-skin-dark” icon_style=”icon-transparent” icon_hover_style=”icon-hv-bg” title=”Contact Us Online” title_type=”h4″ content_align=”center” show_button=”yes” button_url=”url:https%3A%2F%2Fcomms-consult.com%2Fcontact-us%2F|||” button_text=”Click For More”]
Find out more about this product before you buy. Talk with a telecoms specialist.
[/zozo_vc_feature_box][/vc_column_inner][vc_column_inner width=”1/3″][zozo_vc_feature_box css_animation=”right-to-left” text_align=”center” title_style=”title-below” type=”fontawesome” icon_fontawesome=”fa fa-phone” icon_size=”large” icon_skin_color=”icon-skin-dark” icon_style=”icon-transparent” icon_hover_style=”icon-hv-bg” title=”Call Us” title_type=”h4″ content_align=”center” show_button=”yes” button_url=”url:https%3A%2F%2Fcomms-consult.com%2Fcontact-us%2F|||” button_text=”Click For More”]
Call 01204 306357 & talk to one of our business phone system specialists to get answers to all your questions!
[/zozo_vc_feature_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]