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User Guides & Training

We offer free help & support to all of our customers with their Gamma Horizon Hosted Telephony. Below you can find the necessary user guides and troubleshooting guides to help you accordingly.

[/zozo_vc_section_title][vc_video link=”https://vimeo.com/210924223″ el_width=”70″ align=”center”][/vc_column][/vc_row][vc_row parallax=”content-moving” parallax_image=”4607″ parallax_speed_bg=”4″ center_row=”yes” typo_style=”light” css=”.vc_custom_1502879324445{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column css_animation=”left-to-right”][vc_cta h2=”Download Our Handy Horizon User Guides” add_button=”right” btn_title=”Download” btn_i_icon_fontawesome=”fa fa-download” btn_add_icon=”true” btn_link=”url:http%3A%2F%2Fcomms-consult.com%2Fwp-content%2Fuploads%2F2017%2F08%2FHorizon-Files.zip|||”]We have created some helpful Horizon user guides, for the phones, network settings, portal guides and more. Click the button to download now.[/vc_cta][/vc_column][/vc_row][vc_row center_row=”yes”][vc_column css=”.vc_custom_1502882881624{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][zozo_vc_section_title css_animation=”bottom-to-top” text_align=”center” title_prefix=”My Gamma Phone System” title=”Isn’t Working” title_weight=””]

If you’re Gamma Horizon internet isn’t working, we have some quick troulbeshooting guides to help rectify these issues. Follow the steps below and if you have no success, please give us a call and we will endeavour to rectify the issue as swiftly as possible.

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Restart Router

The first step we advise is to restart your Cisco router. This can be for many different reasons, but often if there is a glitch this can be a simple way to rectify the issue.[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”4598″ img_size=”full” alignment=”center” css_animation=”left-to-right”][vc_column_text css_animation=”right-to-left”]

Restart Your Switch

We then advise you restart the switch. You may have more than one switch depending o your setup, so we advise you figure out which switch is responsible for the phones you are having the issues with before restarting.[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”4599″ img_size=”full” alignment=”center” css_animation=”right-to-left”][vc_column_text css_animation=”left-to-right”]

Restart Your Phone

If this still hasnt rectified the issue, we advise you restart your handset. This can be done by simply unplugging your phone so the power goes off, wait 30 seconds and plug it back in again.[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”4757″ img_size=”full” alignment=”center” css_animation=”right-to-left”][vc_column_text css_animation=”left-to-right”]

Replace Microfilter

If the previous steps have failed, we advise trying to change your ADSL filter, which should have been provided when with your router when the system was installed. Once replaced, repeat the 3 previous steps.[/vc_column_text][/vc_column][/vc_row][vc_row parallax=”content-moving” parallax_image=”4389″ parallax_speed_bg=”4″ center_row=”yes” typo_style=”light” css=”.vc_custom_1485789301776{padding-top: 40px !important;padding-bottom: 20px !important;}”][vc_column css_animation=”left-to-right”][vc_column_text]

Still Not Working?

If all the above steps still haven’t work please call us on 01204 306357 and we can log this as a fault with Gamma or investigate whether there is a problem with the line.
Please note, Gamma will NOT pursue the fault until all the above steps have been completed. We hope you don’t need to call us, but if you do, please don’t hesitate.

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Connect with one of our friendly representatives to find out how you can start earning money as a sales rep

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Find out more about this product before you buy. Talk with a telecomms specialist.

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Call 01204 306357 & talk to one of our business phone system specialists to get answers to all your questions!

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