Call Logging System

[vc_row center_row=”yes” el_id=”section-about”][vc_column][zozo_vc_section_title css_animation=”bottom-to-top” text_align=”center” title=”” title_weight=””]

Call Logging Systems

Comms Consult call logging produces detailed reports to identify a whole host of improvements such as length of call to waiting time, or calls made per agent. Examining these reports determines whether a call system is being over- or under- utilised by employees and business.

[/zozo_vc_section_title][/vc_column][/vc_row][vc_row gap=”20″ bg_style=”grey-wrapper” center_row=”yes”][vc_column width=”1/3″][vc_single_image image=”4301″ img_size=”full” alignment=”center” css_animation=”left-to-right”][/vc_column][vc_column width=”2/3″][vc_column_text css_animation=”right-to-left” css=”.vc_custom_1484747357016{padding-top: 20px !important;}”]

Make Call Centre Improvement

with call logging technology

Call logging is particularly useful to examine each employee’s actual number of calls and overall quality of service. Senior members of staff and management can determine how productive or effective each employee is. This allows problems, such as missed targets, to be highlighted and addressed as they arise. Letting issues go unnoticed are a thing of the past.

[/vc_column_text][/vc_column][/vc_row][vc_row bg_style=”light-wrapper” center_row=”yes”][vc_column width=”2/3″][vc_column_text css_animation=”left-to-right” css=”.vc_custom_1484749812828{padding-top: 20px !important;}”]

Set Realistic Targets

to focus training spend

Call logging solutions can benefit a variety of departments within a business. For example, a sales and marketing department might use the resulting data to set employee targets for time to answer calls, number of calls being made, time spent talking to customers, or number of missed calls. A customer service department might use the data to set targets for length of time an incoming call is left waiting or for duration of calls. Almost any department can find a way to use the data to monitor the performance of its staff members.

[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”4300″ img_size=”full” alignment=”center” css_animation=”right-to-left”][/vc_column][/vc_row][vc_row gap=”20″ bg_style=”grey-wrapper” center_row=”yes”][vc_column width=”1/3″][vc_single_image image=”4296″ img_size=”full” alignment=”center” css_animation=”left-to-right”][/vc_column][vc_column width=”2/3″][vc_column_text css_animation=”right-to-left” css=”.vc_custom_1484750045935{padding-top: 20px !important;}”]

Optimise Resource Use

and utiliste your staff force effectively

Businesses can also use call logging data simply to determine how staff and resources can be utilised most effectively. For example, call logging may highlight busy periods during which calls are missed or left waiting for long periods of time due to the unavailability of free agents. Using this information, management might choose to reallocate staff from a quiet period to the busy period, thus making the most of available resources.

Whatever business size or industry, Comms Consult can provide a solution to assist with the day to day monitoring of all calls and employee performance. We can help your business to gain more control and insight into how and where changes need to be made, and the overall effectiveness of your staff in customer management.

[/vc_column_text][/vc_column][/vc_row][vc_row center_row=”yes”][vc_column][zozo_vc_section_title title_prefix=”Phone System” title=”Bolt-ons” title_weight=””]we offer some fantastic bolt on phone services giving you insight, control and the ability to improve efficiency[/zozo_vc_section_title][vc_row_inner][vc_column_inner width=”1/3″][zozo_vc_feature_box css_animation=”left-to-right” text_align=”center” title_style=”title-below” type=”fontawesome” icon_fontawesome=”fa fa-bar-chart” icon_size=”large” icon_skin_color=”icon-skin-dark” icon_style=”icon-transparent” icon_hover_style=”icon-hv-bg” title=”Call Logging” title_type=”h4″ content_align=”center” show_button=”yes” button_url=”url:http%3A%2F%2Fcomms-consult.com%2Fcall-logging%2F|||” button_text=”Click For More”]

Collect detailed reports gaining valuable insight into your business including data on length of call to waiting time, or calls made per agent.

[/zozo_vc_feature_box][/vc_column_inner][vc_column_inner width=”1/3″][zozo_vc_feature_box css_animation=”left-to-right” text_align=”center” title_style=”title-below” type=”fontawesome” icon_fontawesome=”fa fa-microphone” icon_size=”large” icon_skin_color=”icon-skin-dark” icon_style=”icon-transparent” icon_hover_style=”icon-hv-bg” title=”Call Recording” title_type=”h4″ content_align=”center” show_button=”yes” button_url=”url:http%3A%2F%2Fcomms-consult.com%2Fcall-recording-systems%2F|||” button_text=”Click For More”]

Ensure compliance with legislation, improve staff training, monitor quality control, or resolve possible disputes – by using call recording.

[/zozo_vc_feature_box][/vc_column_inner][vc_column_inner width=”1/3″][zozo_vc_feature_box css_animation=”left-to-right” text_align=”center” title_style=”title-below” type=”fontawesome” icon_fontawesome=”fa fa-binoculars” icon_size=”large” icon_skin_color=”icon-skin-dark” icon_style=”icon-transparent” icon_hover_style=”icon-hv-bg” title=”Tracking Numbers” title_type=”h4″ content_align=”center” show_button=”yes” button_url=”url:http%3A%2F%2Fcomms-consult.com%2Fcall-tracking-numbers%2F|||” button_text=”Click For More”]

Comms Consult provides call tracking numbers, a unique marketing optimization tool to help your business manage marketing campaigns.

[/zozo_vc_feature_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row parallax=”content-moving” parallax_image=”3916″ parallax_speed_bg=”4″ center_row=”yes” typo_style=”light” css=”.vc_custom_1483694398729{padding-top: 40px !important;padding-bottom: 20px !important;}”][vc_column css_animation=”none”][vc_column_text]

Request A Callback

Speak to a member of our friendly team and get a quote today

[/vc_column_text][/vc_column][/vc_row][vc_row center_row=”yes” css=”.vc_custom_1478598615810{background-image: url(https://comms-consult.com/wp-content/uploads/2016/05/bg-case-studies.jpg?id=3852) !important;}”][vc_column][zozo_vc_section_title css_animation=”bottom-to-top” text_align=”center” title_prefix=”Case” title=”Studies” title_weight=””]See what other people say about our service and our commitment to customer satisfaction[/zozo_vc_section_title][zozo_vc_testimonials_grid columns=”3″ posts=”3″][vc_raw_html]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[/vc_raw_html][/vc_column][/vc_row][vc_row bg_style=”grey-wrapper” center_row=”yes”][vc_column][vc_row_inner][vc_column_inner width=”1/3″][zozo_vc_feature_box css_animation=”left-to-right” text_align=”center” title_style=”title-below” type=”fontawesome” icon_fontawesome=”fa fa-users” icon_size=”large” icon_skin_color=”icon-skin-dark” icon_style=”icon-transparent” icon_hover_style=”icon-hv-bg” title=”Sales Rep” title_type=”h4″ content_align=”center” show_button=”yes” button_url=”url:%23|||” button_text=”Click For More”]

Connect with one of our friendly representatives to find out how you can start earning money as a sales rep

[/zozo_vc_feature_box][/vc_column_inner][vc_column_inner width=”1/3″][zozo_vc_feature_box css_animation=”left-to-right” text_align=”center” title_style=”title-below” type=”fontawesome” icon_fontawesome=”fa fa-user” icon_size=”large” icon_skin_color=”icon-skin-dark” icon_style=”icon-transparent” icon_hover_style=”icon-hv-bg” title=”Contact Us Online” title_type=”h4″ content_align=”center” show_button=”yes” button_url=”url:%23|||” button_text=”Click For More”]

Find out more about this product before you buy. Talk with a telecomms specialist.

[/zozo_vc_feature_box][/vc_column_inner][vc_column_inner width=”1/3″][zozo_vc_feature_box css_animation=”right-to-left” text_align=”center” title_style=”title-below” type=”fontawesome” icon_fontawesome=”fa fa-phone” icon_size=”large” icon_skin_color=”icon-skin-dark” icon_style=”icon-transparent” icon_hover_style=”icon-hv-bg” title=”Call Us” title_type=”h4″ content_align=”center” show_button=”yes” button_url=”url:http%3A%2F%2Fcomms-consult.com%2Fcontact-us%2F|||” button_text=”Click For More”]

Call 01204 306357 & talk to one of our business phone system specialists to get answers to all your questions!

[/zozo_vc_feature_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]