Call Logging Systems

Make Call Centre Improvement

with call logging technology

Call logging is particularly useful to examine each employee’s actual number of calls and overall quality of service. Senior members of staff and management can determine how productive or effective each employee is. This allows problems, such as missed targets, to be highlighted and addressed as they arise. Letting issues go unnoticed are a thing of the past.

Optimise Resource Use

and utiliste your staff force effectively

Businesses can also use call logging data simply to determine how staff and resources can be utilised most effectively. For example, call logging may highlight busy periods during which calls are missed or left waiting for long periods of time due to the unavailability of free agents. Using this information, management might choose to reallocate staff from a quiet period to the busy period, thus making the most of available resources.

Whatever business size or industry, Comms Consult can provide a solution to assist with the day to day monitoring of all calls and employee performance. We can help your business to gain more control and insight into how and where changes need to be made, and the overall effectiveness of your staff in customer management.