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Call Logging Systems
Comms Consult call logging produces detailed reports to identify a whole host of improvements such as length of call to waiting time, or calls made per agent. Examining these reports determines whether a call system is being over- or under- utilised by employees and business.
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Make Call Centre Improvement
with call logging technology
Call logging is particularly useful to examine each employee’s actual number of calls and overall quality of service. Senior members of staff and management can determine how productive or effective each employee is. This allows problems, such as missed targets, to be highlighted and addressed as they arise. Letting issues go unnoticed are a thing of the past.
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Set Realistic Targets
to focus training spend
Call logging solutions can benefit a variety of departments within a business. For example, a sales and marketing department might use the resulting data to set employee targets for time to answer calls, number of calls being made, time spent talking to customers, or number of missed calls. A customer service department might use the data to set targets for length of time an incoming call is left waiting or for duration of calls. Almost any department can find a way to use the data to monitor the performance of its staff members.
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Optimise Resource Use
and utiliste your staff force effectively
Businesses can also use call logging data simply to determine how staff and resources can be utilised most effectively. For example, call logging may highlight busy periods during which calls are missed or left waiting for long periods of time due to the unavailability of free agents. Using this information, management might choose to reallocate staff from a quiet period to the busy period, thus making the most of available resources.
Whatever business size or industry, Comms Consult can provide a solution to assist with the day to day monitoring of all calls and employee performance. We can help your business to gain more control and insight into how and where changes need to be made, and the overall effectiveness of your staff in customer management.
[/vc_column_text][/vc_column][/vc_row][vc_row center_row=”yes”][vc_column][zozo_vc_section_title title_prefix=”Phone System” title=”Bolt-ons” title_weight=””]we offer some fantastic bolt on phone services giving you insight, control and the ability to improve efficiency[/zozo_vc_section_title][vc_row_inner][vc_column_inner width=”1/3″][zozo_vc_feature_box css_animation=”left-to-right” text_align=”center” title_style=”title-below” type=”fontawesome” icon_fontawesome=”fa fa-bar-chart” icon_size=”large” icon_skin_color=”icon-skin-dark” icon_style=”icon-transparent” icon_hover_style=”icon-hv-bg” title=”Call Logging” title_type=”h4″ content_align=”center” show_button=”yes” button_url=”url:http%3A%2F%2Fcomms-consult.com%2Fcall-logging%2F|||” button_text=”Click For More”]
Collect detailed reports gaining valuable insight into your business including data on length of call to waiting time, or calls made per agent.
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Ensure compliance with legislation, improve staff training, monitor quality control, or resolve possible disputes – by using call recording.
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Comms Consult provides call tracking numbers, a unique marketing optimization tool to help your business manage marketing campaigns.
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Request A Callback
Speak to a member of our friendly team and get a quote today
Connect with one of our friendly representatives to find out how you can start earning money as a sales rep
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Find out more about this product before you buy. Talk with a telecomms specialist.
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Call 01204 306357 & talk to one of our business phone system specialists to get answers to all your questions!
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