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Call us now on 01204 306357 and speak to one of our telecommunications specialists, for advice on business phone systems, business broadband and business phone lines.

Call Logging Systems

Comms Consult call logging produces detailed reports to identify a whole host of improvements such as length of call to waiting time, or calls made per agent. Examining these reports determines whether a call system is being over- or under- utilised by employees and business.

call centre

Make Call Centre Improvement

with call logging technology

Call logging is particularly useful to examine each employee’s actual number of calls and overall quality of service. Senior members of staff and management can determine how productive or effective each employee is. This allows problems, such as missed targets, to be highlighted and addressed as they arise. Letting issues go unnoticed are a thing of the past.

Set Realistic Targets

to focus training spend

Call logging solutions can benefit a variety of departments within a business. For example, a sales and marketing department might use the resulting data to set employee targets for time to answer calls, number of calls being made, time spent talking to customers, or number of missed calls. A customer service department might use the data to set targets for length of time an incoming call is left waiting or for duration of calls. Almost any department can find a way to use the data to monitor the performance of its staff members.

realistic target
optimize resource

Optimise Resource Use

and utiliste your staff force effectively

Businesses can also use call logging data simply to determine how staff and resources can be utilised most effectively. For example, call logging may highlight busy periods during which calls are missed or left waiting for long periods of time due to the unavailability of free agents. Using this information, management might choose to reallocate staff from a quiet period to the busy period, thus making the most of available resources.

Whatever business size or industry, Comms Consult can provide a solution to assist with the day to day monitoring of all calls and employee performance. We can help your business to gain more control and insight into how and where changes need to be made, and the overall effectiveness of your staff in customer management.

Phone SystemBolt-ons

we offer some fantastic bolt on phone services giving you insight, control and the ability to improve efficiency

Call Logging

Collect detailed reports gaining valuable insight into your business including data on length of call to waiting time, or calls made per agent.

Call Recording

Ensure compliance with legislation, improve staff training, monitor quality control, or resolve possible disputes – by using call recording.

Tracking Numbers

Comms Consult provides call tracking numbers, a unique marketing optimization tool to help your business manage marketing campaigns.

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See what other people say about our service and our commitment to customer satisfaction

I contacted Geoff through his website. He came and talked through our technical needs and specification and we discussed where the current system failed and where any potential solution could assist with using technology and

Bott & Co.

Bott & Co.

Denis WakefieldBott & Co

Geoff and Comms Consult were recommended to me by one of their existing customers as I had a very tricky multi-site telephony installation requirement. I was using a Multi-node Cisco CM system with around 600

MTA Solicitors

MTA Solicitors

Mark GambrellMTA Solicitors

We were recommended to Geoff at Comms Consult by one of his existing customers in the office next door to ours. We are located in a managed office complex and were moving to a larger

Multi Trades Recruitment Ltd

Multi Trades Recruitment Ltd

Adam PalinMulti Trades Recruitment Ltd

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Call 01204 306357 & talk to one of our business phone system specialists to get answers to all your questions!