for business to business outbound calls
Progressive Dialler software also dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment. However, a progressive dialler only dials one number at a time and doesn’t begin calling a new number until an agent becomes free. The short wait between a completed call and a new call gives the agent a bit of time to complete any necessary post-call administration. A progressive dialler is best suited to clients running business to business campaigns or those using a list of numbers that have a high probability of being answered.