Dialler Systems

Dialler systems can provide considerable savings in both time and money when a business is making a significant number of outbound calls. whether your business operates its own call centre, or simply uses calling as a tool for generating more sales, comms consult has the solution for you. we work closely with our clients to provide them with an optimum dialler solution that best suits their needs. if we determine that a dialler is not what is needed, we can advise on a suitable technology and software.

Predictive Dialler Systems

Predictive Dialler Systems can provide considerable savings in both time and money when a business is making a significant number of outbound calls.

Progressive Dialler Systems

Progressive Dialler software dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment.

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Predictive Dialler

save on agent dialling time

Predictive Dialler software dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment. This frees up your agents to focus entirely on customer interface rather than the time-consuming process of dialling one call at a time. If your business currently uses one agent to one call, then a predictive dialler will significantly increase staff productivity and utilization.

Progressive Dialler

focus agents to increase talk time

Progressive Dialler software also dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment. However, a progressive dialler only dials one number at a time and doesn’t begin calling a new number until an agent becomes free. The short wait between a completed call and a new call gives the agent a bit of time to complete any necessary post-call administration. A progressive dialler is best suited to clients running business to business campaigns or those using a list of numbers that have a high probability of being answered.

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CaseStudies

See what other people say about our service and our commitment to customer satisfaction

I contacted Geoff through his website. He came and talked through our technical needs and specification and we discussed where the current system failed and where any potential solution could assist with using technology and

Bott & Co.

Denis WakefieldBott & Co

Geoff and Comms Consult were recommended to me by one of their existing customers as I had a very tricky multi-site telephony installation requirement. I was using a Multi-node Cisco CM system with around 600

MTA Solicitors

Mark GambrellMTA Solicitors

We were recommended to Geoff at Comms Consult by one of his existing customers in the office next door to ours. We are located in a managed office complex and were moving to a larger