hosted telephony

Cloud Phone System: Overview

There's a lot of talk around cloud based phone systems, including SIP, PBX and VoIP systems, but what are they and why would you want to use one within your business?

Cloud phone systems offer a range of benefits for businesses of all sizes, across all sectors and industries. 

Technology continues to evolve, shaping the future of businesses. Making informed business decisions that support you now, and future proof your business, has never been so important. 

So, before you consider adopting a cloud phone system, take time to better understand what it is, how it works and the benefits it can provide for your business. 

Already know you want to begin using or transfer onto a cloud phone system? - Contact one of our expert team members today for your quote.

What is a cloud phone system?

A cloud phone system is just like a normal phone system but instead of it being based in your company premises it sits in a data centre. 

Because the service is hosted by the cloud, essentially the internet, you won’t need to install any on-premise hardware other than handsets, immediately providing cost savings to businesses. 

In today’s modern, busy, business world, having the opportunity for employees to remotely login and use the phone system from any location, provides many business benefits.

Cloud phone systems also help provide high level features to those companies who don’t require or can’t necessarily afford to purchase the equipment the more traditional way. 

Another common name for a cloud based PBX is a Hosted Phone System; this is the term we more regularly use within the Telecoms industry as it represents the actual scenario a little better.

How does a cloud based phone system work?

So, where your traditional phone system will use ISDN telephone lines, a cloud based phone system will use your broadband line or fixed data connection instead.

The handsets you have on your desk are connected back to the cloud based phone system itself using a data connection (broadband or dedicated internet connection). 

When a phone call is made it is in essence data. You have data going both ways when on a phone call. All of which is managed by the hosted phone system wherever in the “cloud” this might be. 

What are the benefits of a cloud based phone system?

1. Lower cost

One of the main benefits for all businesses to adopt a cloud phone system is for the cost management and overall savings it offers. 

The initial setup and capital outlay of a cloud based phone system is minimal when compared to a traditional phone system, due to not needing traditional installation and hardware. Making cloud based phone systems advantageous for new, or small-medium businesses who would prefer to have a monthly cost rather than a larger upfront investment. 

Cloud phone systems are also typically charged on a usage per month basis, meaning you only pay for what you use, and can easily add more licenses whenever you need to; in-line with your business growth.

2. Scalability and suitability for businesses of all sizes

A cloud based phone system can be scaled up or down to suit your business requirements. The process of adding or removing new users is simple and efficient, maximising business productivity. 

Whether you need to add extensions to support busy periods, or deactivate users who no longer require their extension, a cloud phone system works within your control, at your pace. Also, removing the need to wait for additional phone lines to be installed.

With a cloud phone system, your specific business needs will continuously be met, at a cost that truly reflects your use.

3. Flexibility, supporting remote working and multi-site businesses

Our workplaces have evolved, business doesn’t always take place in a traditional office setting anymore. A cloud based phone system supports the increasing mobile demand and beyond, allowing users to log in from any location. 

Whether it’s a need for communication on-the-go, supporting remote working employees, or co-ordinating communications across your multiple office sites, a cloud phone system provides you with business continuity.

Flexibility to work from anywhere

4. Enhanced security

Typically, a cloud phone system offers enhanced security in comparison with a traditional phone system. With additional security measures and stringent ISO security standards in place, cloud based phone systems have been designed to keep users and associated data secure.

Being aware of potential security risks such as intercepted calls, fraud and phishing, then managing prevention against them can be made easier and safer with the wide range of security measures a cloud phone system offers.

5. Numerous additional features and integrations to other business platforms 

Most cloud based phone systems have a wide range of additional features, along with integrating with other business communication tools and platforms, to drive efficiencies and keep workflows consistent.  

This includes; voicemail, email, CRM tools, instant messaging and video conferencing.

Connectivity is key for hosted communications

We would never install a hosted PBX into a premises without the right level of data connectivity. There is nothing worse for a company than having people trying to contact them and not being able to understand what is being said or even worse the call just cuts off.  

So, along with our advice around the best phone system for business we will also look at the best data connectivity for your new cloud phone system; we have the ability to guarantee up time on some of our data connections which always helps in an emergency.

One number solution is finally here

With the progression of hosted technology, it is now possible to have one phone number and it to ring on multiple devices. You’ll never miss a call again, and can control exactly when people can get in touch with you.


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