Deliver a common set of user features in different packages that meet the scale and reliability requirements of all businesses:
Mitel Speech Auto-Attendant. If inbound callers need to speak with a specific person in your company. Mitel’s Speech Auto-Attendant provides quick self-serve access to company resources.
Speech Auto-Attendant – Easy Call Flow Management. The speech auto attendant in Mitel Unified Messaging can be used for incoming calls at the attendant level. Callers just say a name or department and are automatically transferred to that number.
For an enhanced caller experience Mitel Unified Messaging Call Director can be used to create standard call flows and greetings in the same voice so that every branch office greets callers the same way.
For call centres out there, Mitel also offers micontact center. This is a solution designed specifically for call centres using the Mitel Mivoice office product range. Great for helping you improve communications and collaborate with businesses of all sizes.